Privacy Policy

Lackdhu is dedicated to protecting the privacy of our customers and those that visit our website.

Please see our Privacy and Cookies page for more detailed information on the data that we collect and our policy for its use.

Data Protection

We are committed to protecting your privacy. We will only use the information (website Stats.) that we collect lawfully in accordance with the Data Protection Act 1998. We will not e-mail you in the future if you do not want us to do so. We will not pass your e-mail address to other 3rd parties under any circumstances.

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. The information we will collect includes: your name, address, phone number, e-mail address, and credit/debit card details (which are inaccessible even to us from moment of purchase). We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date.

In accordance with the law, you can if you wish check the information that we hold about you by e-mailing us. If you find any inaccuracies we will delete or correct them promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. In the unlikely event that we intend to transfer your information outside the EEA (European Economic Area) we will obtain your consent first.

If you have any questions about privacy, please email: info@lackdhu.com

Cookies

Cookies are used on most e-commerce websites including this one to keep track of the contents of your shopping cart, and to store delivery addresses if the address book is used and to store details of recently viewed products. Cookies may be used to collect and save this data, but the data is not personally identifiable. The data will not be used to identify a visitor personally and is not aggregated with any personal data.

You can turn off cookies within the Microsoft Internet Explorer browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies, but you can of course browse online and place an order over the phone by calling 01312201096.

Social Media

We won't post your Art / Photos etc without your permission!

We may ask your permission to post items on our Facebook page, instagram or tumblr pages. We like to post images of our framing and making process and it's more photogenic to include some artwork. Some Artwork / photography may have a historical element etc and may be of general interest. Of course we respect for whatever reason, no reason required a refusal wont offend...

Returns Policy

This does not affect your statutory rights as a consumer.

We are always happy to see the customer's point of view and genuinely upset if a customer has any reason to feel unhappy or dissatisfied with the products or service they receive. The same philosophy underpins our website policies on returns and refunds.

We wish to be as fair and generous as it is possible to be, within some limits established to protect ourselves against online fraud or unscrupulous characters.

Dissatisfaction caused by Lackdhu

We do everything we can do to ensure we send you the gifts you require in perfect condition by the date you require them.

However, sometimes things can go wrong. If you are dissatisfied with any aspect of your order or customer service experience, and the problem is our fault or the fault of one of the companies we use to ship your order to you, we will take steps to resolve the problem entirely at our own expense.

See below for details.

Damaged goods - please inform us within 14 days

Please contact us by phone or email within 14 days of receipt of your order.

Failure to report a damaged item within 14 days will invalidate your right to any refund or replacement.

We will need you to explain clearly which item or items are damaged and we will refund the price you paid for the goods, or arrange for replacement goods to be sent to you. If our customer service team asks you to return the damaged goods to us, you can do so at our expense with a prepaid returns label available upon request.

We do not wish to cause further inconvenience and only require items to be returned within 30 days of our requesting their return, so you can drop the return into your local post office at your convenience.

Incorrect or missing goods - please inform us within 14 days

Please contact us by phone or email within 14 days of receipt of your order. Failure to report incorrectly sent goods or goods missing from your order within 14 days will invalidate your right to any refund or replacement.

If we have sent you the wrong goods, or if we have failed to send you goods you have paid for (without acknowledging the shortfall on your delivery note and issuing you with a refund), we will need you to explain clearly what you have received in error or what is missing. We will arrange to send out the correct goods straight away (or alternatively issue you with a refund) and ask you to return any goods you were sent in error.

We do not wish to cause further inconvenience and only require items to be returned within 30 days of our requesting their return, so you can drop the return into your local post office at your convenience.

Goods not as described - please inform us within 14 days

Please contact us by phone or email within 14 days of receipt of your order. Failure to report goods not as described within 14 days will invalidate your right to any refund or replacement. If when your goods arrive they are not as we have described them on the website, or if they do not match the photograph we are displaying online, you are of course entitled to a refund or a replacement.

We will need you to explain clearly what the problem is, and we will refund the price you paid for the goods or arrange for replacement goods to be sent to you. If our customer service team asks you to return the unwanted goods to us, you can do so at our expense with a prepaid returns label available upon request.

We do not wish to cause further inconvenience and only require items to be returned within 30 days of our requesting their return, so you can drop the return into your local post office at your convenience.

Faulty goods - please inform us within 90 days

If your item is faulty or develops a fault soon after purchase, please contact us by phone or email as soon as you notice the fault, and no later than 90 days after receipt of your goods. Since we have no way of knowing what treatment a product has received once it arrives with the customer, Lackdhu will not accept responsibility for goods after more than 90 days.

We will need you to explain clearly which item or items are faulty and we will refund the price you paid for the goods or arrange for replacement goods to be sent to you. If our customer service team asks you to return the damaged goods to us, you can do so at our expense with a prepaid returns label available upon request.

We do not wish to cause further inconvenience and only require items to be returned within 30 days of our requesting their return, so you can drop the return into your local post office at your convenience.

International orders

Please note that in the case of orders to international destinations it is our policy always to issue refunds, rather than sending replacement goods. Any refund will include a refund for any extra shipping charge generated by the value of the goods which you inform us are damaged, faulty, or which have not arrived.

Dissatisfaction caused by customer error or decision

If you are dissatisfied with any aspect of your order or customer service experience, but the issue can reasonably be seen to be partially your own responsibility, we still want to help. But we will ask you share with us the cost of putting right anything which may have gone wrong. See below for details.

Incorrect details - please inform us immediately

If upon placing your order you realise you have entered some details incorrectly, whether product, billing, contact or delivery details, please inform us straight away by email or telephone to minimize any disruption. If your order has not yet been processed, we can try to make changes and sort everything out for you.

However we seek to process all orders in the shortest possible timeframe so if you delay and we have already dispatched your order, you will be responsible for the cost of returns and redeliveries.

Unwanted or mis-ordered goods - please inform us within 14 days

Please contact us by phone or email within 14 days of receipt of your order.

Failure to report unwanted goods within 14 days will invalidate your right to any refund or replacement.

It may be that when the goods arrive you change your mind, or you realise you accidentally bought the wrong thing. That's OK, we all make mistakes and we're all entitled to be a bit contrary once in a while!

Please just get in touch and explain clearly which items you don't want, and whether or not you'd like something else instead. Our customer service staff will ask you to return the unwanted goods to us at your own expense. Please ensure they are returned in perfect condition and packaged securely, because you will only be eligible for a refund or replacement once we have received the goods and confirmed they are in re-saleable condition.

Once we have confirmed satisfactory receipt we will as per our previous agreement either refund you the price paid for the goods or dispatch replacement goods of equal value.Should you request replacement goods of greater or lesser value, a partial refund or secure surcharge will be arranged by the customer service team.

Mis-entered delivery details

If you have entered delivery details incorrectly, we will help you arrange redelivery to the correct address at your own expense. If as a result of incorrect delivery details a parcel is returned to us by the Post Office or one of our courier firms, we can arrange redelivery to the correct address for payment of a further standard shipping charge.

Returning Goods

If you wish to return goods to us, or if you are asked to do so by our customer service team, you may use a prepaid returns label (available to download and print here) if authorised to do so by the Terms above or verbally or in writing by our customer service team. If you use this prepaid returns label without authorisation, we reserve the right to deduct the cost of return from any refund issued for returned goods.When you return goods to us, please enclose information pertaining to the return. The information we need is:

1. Your name and order number.
2. Written confirmation of what items you have returned
3. Written confirmation of the reason for your return
4. Written request for either refund or replacement as appropriate.
5. Please also tell us whether or not you have already contacted our customer service team regarding this return.

If this information is not enclosed with any return we will not be able to process your return efficiently and you may experience a considerable delay before you receive correspondence, replacement, or refund.

Proof of breakages

Lackdhu reserves the right to ask customers to provide photographic evidence of broken or damaged goods at our discretion.

Intellectual Property

The content of the Website is protected by copyright, trademarks, database and other intellectual property rights. Copyright extends to the design of the website, all photographs on it and its marketing materials. Any use of the website or its contents, images, design including storing, modifying, reproducing other than for personal non-commercial use without prior written permission is strictly prohibited.